Organizational Roles
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Organization and Business roles are positions that have certain sets of responsibilities. Business owners or stakeholders typically plan an organizational structure that outlines different types of jobs and the tasks that each is responsible for. Depending on the industry and the nature of the company, business roles can range from executive-level titles such as chief executive officer (CEO), also known as C-suite executives, to more operational roles like an administrative assistant or customer service representative.
Executive Roles
The executive level often features a central executive in charge of an entire organization or large department within an organization. For instance, a chief financial officer (CFO) oversees the entire financial department. Executive jobs typically require extensive work experience plus qualifications like education, skills and certifications.
Managerial Roles
Managers and supervisors make up many of the essential mid-level business roles within an organization. Executives usually assign these roles and are generally in charge of directing them. For example, a chief operating officer (COO) outlines the needs of a human resources (HR) department. They hire and oversee an HR manager who supervises the HR staff.
Operations and production
This level encompasses professionals fulfilling the responsibilities of the same role, especially in larger organizations. For example, a corporation could have a team of accountants who fulfill the same duties. In smaller businesses, there may be only one professional, such as an administrative assistant, filling the needs of the business within a given role.
Chief technology officer (CTO)
The CTO manages the technological functions of their organization. They commonly integrate new technology trends and ensure any technology they introduce meets the needs of their company. In companies that have large IT departments, the CTO oversees the high-level functions.
Digital Marketing specialist
A key role in the marketing department is the marketing specialist. Specialists perform several functions, such as gathering customer data, researching target demographics and optimizing content for SEO purposes. Many organizations have more than one marketing specialist working in the department, and this role typically reports directly to the marketing manager.
Customer service representative
Customer service representatives help customers solve problems, handle product returns and refunds and resolve issues when customers are unsatisfied. These operational roles are essential for building a reputation for their company and fostering long-lasting customer relationships.
